Narrative: Bueno Video
Bueno Video was a family owned Radio/TV/VCR/Game Console/Camcorder repair shop that operated in El Paso, Texas, from 1954 to 1994.
I started by repairing Atari and Intellivision consoles and controllers. The physical reset and power switches were the first to wear out. The repairs were simple and I enjoyed "testing" the console with Pinball and Space Invaders.
After a year's training, I moved up to VCR assistant. I took machines that had been repaired and tested all of their functions: play, record, timed recording. Once the unit passed, I put the covers back on, making sure I put back every screw.
Eventually I moved up to technician: simple repairs, maintenance, and cleaning. I answered the phone and worked the front desk, performing tests for customers as they walked in. I picked up an delivered units to area stores. I performed data entry in the business accounting system and reconciled invoices.
Bueno Video is where I first learned the essentials of customer service, inventory management, service triage, and business accounting.